This is otherwise known as a tale of woe from very poor customer service at Home Town, Vikroli.
Due to the bed bug invasion, it’s been around two months since I’ve slept in a bed. And almost three weeks since we purchased a new bed.
We were informed that the mattress would take longer to be delivered than the bed frame, so we asked for the bed frame to be held in the warehouse and for both items to be delivered together. Four days later, we received a phone call saying that the bed frame would come the following day. With the mattress? No. “Please deliver them both together as agreed,” we insisted.
Two weeks later, the mattress was finally delivered. Without the bed frame. Sigh. My husband spent the next day trying to call the store, but the phone went unanswered the whole day. Finally, he gave up and went into the store to complain. The staff member was sympathetic but said there wasn’t much that could be done now. Ganesh Chaturthi was about to start.
The bed frame was finally delivered on Tuesday, five days later. As is common practice in India, the store sends someone to assemble the item. However, there was no sign of the assembly-wala and he was unreachable on his phone. Tired of waiting, yesterday we decide to assemble the bed ourselves.
It looked like it would be easy, and indeed it was all going well…. until we realised that two legs were missing. We searched everywhere for them but they weren’t there. Only two legs had been sent in the package. Apart from lack of quality control, what bewakuf overlooks including four legs for a bed?! Today we have to try and get the remaining two legs. I have no idea what the process will involve.
However, I suspect I’ll be spending another night on the sofa.
© 2010, Diary of a White Indian Housewife. All rights reserved. Do not copy and reproduce text or images without permission.
Related Posts You May Like:
PLAN YOUR TRIP WITH 1500+ TRAVEL PARTNERS, 100% CUSTOMISED