… (And Why I’m Glad We Didn’t).
Prior to us living in our new apartment, Airtel was our Internet service provider. When we moved, they assured us that they could transfer our connection to our new place, no problem. However, a day before it was scheduled to happen, they called us to say that it wouldn’t be possible because they in fact did not service our new apartment building.
So, we terminated our connection (or so we thought) and settled our bill.
Much to our surprise and irritation, that hasn’t been the end of our relationship with Airtel. Their customer service department has been repetitively calling us, reminding us that our bill for the past couple of months is pending, and demanding that we pay. No matter how many times we tell them that we have not had a connection, they do not stop.
Of course, this is not the first time that we’ve had problems with Airtel customer service.
Today, I became so fed up with it that I took to tweeting about it to try and get it resolved. Although I got a prompt reply (see above), it only led me to believe that bewakufs handle the company’s Twitter account as well.
But, there is a bright side to all this. We did not set up a direct debit facility with Airtel for the payment of our accounts. Unfortunately, a friend of ours did. Apparently, it took him more than six months to get Airtel to stop taking money out of his account after he canceled his connection with them!
Update One Day Later:
And here’s the followup Twitter conversation after we got yet another annoying phone call this morning. Sounds really familiar. Ya just gotta laugh I guess! [click to continue…]
19 people like this post.